Policy:

Kicksbay.com provides the highest quality brand new shoes there are -- AUTHENTIC!  All of shoes are 100% brand new and deadstock unless otherwise mentioned.  All footwear is authentic therefore all shoes will come with original packaging and applicable accessories to the model (box, retro card, lace holders etc.) 

Because we want to protect your investment, all orders will be double-boxed and shipped with extreme care to provide for a safe arrival.

It is our mission to supply every single customer with authentic shoes at the best price, while providing unmatched customer service and 100% guaranteed satisfaction.  We have been in shoe business for years working on eBay and with many of the highest regarded website sellers on the market -- during these years we have learned a lot about shoes and the people who buy them.  We know what it takes to make you happy!

Return Policy

If you are not satisfied with the shoes you receive from us, please contact us within /*seven*/ days of received your shoes.  It is our responsibility to provide every customer with complete satisfaction -- No question asked!

Please make sure the shoes have not been worn at all before sending them back to us.  I will repeat: the shoes must be unworn or we will reject your refund.  After we receive the returned package and verify the footwear to be in its original condition, your refund will be processed directly through the credit card you paid with.  Customers are required to pay shipping fee & return freight on all returns. 

Please ask us for the proper address to return your items as well as a Return Authorization Number (RAN.)  DO NOT simply ship them back to the original address, or your refund will not be successfully processed.  Please remember to email us the tracking number at return@kicksbay.com after you ship the return.

Exchange:

Buyer is responsible for shipping item back to www.kicksbay.com and paying for shipping & handling for the new shipment with exchanged merchandise. Returns and exchanges back to www.kicksbay.com must be shipped within 14 days of getting approval for an exchange

Please ask us for the proper address to return your items as well as a Return Authorization Number (RAN.)  DO NOT simply ship them back to the original address, or your exchange will not be successfully processed.  Please remember to email us the tracking number at return@kicksbay.com after you ship the merchandise to be exchanged.

Please ask us for the proper address to return your items as well as a Return Authorization Number (RAN.)  DO NOT simply ship them back to the original address, or your refund will not be successfully processed.  Please remember to email us the tracking number at return@kicksbay.com after you ship the return.

We are not responsible for any customs duty, taxes, lost merchandise, or delivery failures due to incorrect shipping address.  If buyers want us to put low value to avoid customs tax, please contacts before shipment.