Ans. All sizes shown on our site are USA sizes. You can use the Size Conversion chart to figure the proper size if you are not familiar with USA sizes.

Ans. Yes, the shoes we sell are 100% authentic.

Because we know our products and assure authenticity, we provide a 100% money-back guarantee on all our shoes. Please understand that we make every attempt to only sell 100% authentic footwear; however, if -- for any reason -- you are not completely satisfied with your purchase, we ask you to simply return them for a full refund.

Ans. Sorry, we do not at this time. Currently we only sell Men's and Women's footwear. We are working extremely hard to add Kid's and Youth sizes to our collection. Keep checking back at our site!

Ans. Sorry, we do not. At this time our inventory changes so quickly it is impossible to keep it updated with mailers. We apologize but you will need to use our website www.kicksbay.com as on online catalog.

Ans. The online kicks environment is competitive. There are many established vendors out there with years of experience and repeat customers backing their success. We are a new entry to the shoe-game and we want to stay here for a while. Because of our desire for success we are taking a chance by slashing our profits and taking losses to generate customer loyalty -- we know once you buy a pair of shoes from us, you are not going to be shopping anywhere else.

Be sure to purchase your kicks now because once our site grows in popularity our prices will rise considerably. Authentic footwear at these prices will not last long!

Ans. Yes, all footwear on our site is 100% brand new, and unworn.

Ans. Our inventory changes daily, so things go in-and-out of stock very quickly. When something is sold-out, we will post it on our site. Ideally, we'd love to have EVERYTHING in stock, but its obviously impossible. If something says "sold-out" we're working to gather shoes to put it back into stock. When will that happen? We can't say for sure, but the best way to be notified is to join our e-mail list, or check back at our site frequently.

Ans. We accept VISA/MASTERCARD credit and debit cards processed *securely* through our trusted and verified merchant account. Your order will be processed safely and securely.

Ans. Our toll-free support will be live in the middle of March.

Ans. YES! Once you select United States of America for your country (as all military addresses are charged domestic USA rates,) you will see APOs, FPOs, and other military addresses at the BOTTOM of the State-drop-down menu.

Ans. We will email you your tracking information when your item ships and you will be able to track your item at www.usps.com.

Ans. Orders take 4-5 business days to arrive.

Ans. If you are not satisfied with the shoes you receive from us, please contact us within /*seven*/ days of receiving your shoes. It is our responsibility to provide every customer with complete satisfaction -- no questions asked!

Please make sure the shoes have not been worn at all before sending them back to us. I will repeat: the shoes must be unworn or we will reject your refund. After we receive the returned package and verify the footwear to be in its original condition, we will refund your purchase price directly through the credit card you paid with. Customers are required to pay return freight on all returns.

All customers must contact us before returning their items so we can issue the proper address and information for returned items. Customers who do not contact us will not receive a refund.